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FREQUENTLY ASKED QUESTIONS:
What is the Spiderbrace made of?
PVC.
How much does the Spiderbrace weigh?
1.5 pounds.
Does the Spiderbrace come apart?
Yes! We recently developed a collapsable version of the SpiderBrace
that comes apart for easy transport.
How does one attach a camera to the Spiderbrace?
The Spiderbrace has 2 attaching ¼ inch screws to pick
from, for a near and far mount. The near mount allows the operator
to use the eyepiece while shooting; the far mount is for use
while using an LCD screen to shoot.
What's the difference between the Spiderbrace 1 and the Spiderbrace
2?
The Spiderbrace 1 is designed for cameras with an offset eyepiece,
like the Canon XL series. The Spiderbrace 2 is designed for all
cameras where the eyepiece is located behind the camera body.
Can a LANC controller be attached to the Spiderbrace handles?
Yes. Both the Zoe and Varizoom LANC controllers work well.
Can the Spiderbrace mount onto a tripod?
No. There is no attachment underneath the Spiderbrace that would
allow it to attach to a tripod.
Can a quick release attachment be mounted onto the Spiderbrace?
Many customers have successfully attached a quick release plate
to the Spiderbrace, but this will depend on the type and brand
of base-plate and attachment.
What is the weight limit of the Spiderbrace?
15 pounds.
What’s the return policy?
30 days, full money refund.
Can I order a Spiderbrace over the phone?
No. We only sell through our website using PayPal.
Can I use a Beachtek with my Spiderbrace?
Yes.
How long will it take for my Spiderbrace to arrive?
Spiderbrace ships via the United States Postal Service.
In the US and its territories, we ship USPS Priority ($15) which
delivers in about 2-3 days.
Can
a Spiderbrace be bought locally (in Austin)?
Yep. Shoot us an email and we'll gladly make arrangements for a
local sale.
Do you ship overnight?
Yes, using USPS Express, for $30. One must use the OVERNIGHT OR
INTERNATIONAL ADD-ON button located on our order page to add an
additional $15.
How quickly do you ship?
Orders placed before 3 p.m. (CDT) usually ship on the same day.
Do you ship outside the United States?
Yes. All shipments outside the United States, however, require
an additional $15 to ship (for a total of $30). Please use the “Overnight
and International” shipping button when ordering from abroad.
We ship via United States Postal Service using the USPS Air
Parcel Post service This service includes a shipment tracking number.
Shipments typically take 6 to 10 days to arrive in their destination
country. According to the U.S. Postal Service, once a shipment
has reached its foreign destination country, it is transferred
to the postal service of that country and becomes their responsibility
for final delivery. Once the shipment has reached the destination
country, it cannot be traced with the USPS tracking number since
it is in the possession of a foreign postal service. Because of
customs regulations and the postal service regulations of your
country, it may take up to an additional 10 days (sometimes sooner,
sometimes later) for your Spiderbrace to arrive.
Are there additional costs beyond shipping outside the United States?
When shipped, the cost of the Spiderbrace is declared in the USPS
Customs paperwork. Be advised that a tax surcharge may be added
to your final cost. If you have questions regarding this matter,
we suggest that you check with customs officials in your country.
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